Self-Paced Online

Difficult Conversations

How to Have Them Without Getting an Ulcer

Published by New England Society of Association Executives
and Kentucky Society of Association Executives
Learning Objectives
  • Determine how to decide what your objectives are before you take on the conversation.
  • Learn when to approach someone and when to leave it for another time.
  • When to include others and when to do it alone.
  • Discover ways to start the conversation to ease into the uncomfortableness of it.
  • What to do if the conversation doesn't go well.
  • How to regroup for yourself after it.



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$45 for Member
$75 for Non-member

Duration: 60 minutes

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Summary

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Maybe it's a conversation with an underperforming team member. Or it's a member who said something inappropriate. Or even a conversation with a relative over the holidays that made everyone in the living room turn around with the look "did they really say that out loud?"

Difficult conversations are challenging. Yet if each of us had the tools and techniques to have them, the world would be a better place.

In this informative session, you will learn tips and strategies to have those conversations - both at work and in all aspects of your life.

SWOD-18102

Presenters
Diane Darling

Diane is a consultant, keynote speaker, instructor, and leadership coach specializing in professional networking strategies.... Read More


Originally Published
December 7, 2022

Program Titles and Supporting Materials
This program contains the following components:

  • Media Files
  • Difficult Conversations - Video

  • Downloadable Files
  • Difficult Conversations - Handout

How To Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

 Click on jurisdiction for specific details  
CAE


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