In a world where automation, AI, and self-service tools are becoming the norm, exceptional human customer service stands out more than ever. This session explores how today’s teams can deliver personalized, memorable experiences—without sacrificing efficiency or the benefits of modern technology.

Attendees will learn how to blend digital tools with genuine connection, recognize opportunities to elevate interactions, and adapt communication styles to meet the expectations of today’s tech-savvy members. From managing online reviews to crafting meaningful in-person moments, this class offers practical strategies to strengthen member/customer satisfaction and build lasting loyalty in a digital-first landscape. Whether you are in the membership arena, managing volunteers or selling to associations...ALL of these require stellar customer service to be successful.

April 14, 2026

This program contains the following components:

• 
  Media Files
• Personal Customer Service in a Digital Age - Video
• 
  Downloadable Files
• Personal Customer Service in a Digital Age - Handout
• Makeover Cheat Sheet - Handout

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

SeminarWeb and Kentucky Society of Association Executives programs are non-refundable.

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